Guarantees

All of our power products are a guaranteed for 12 months from the date of purchase. Check the product description for warranty information. The guarantee covers the product in full, subject to the purchaser using the product in a way that meets design purposes. Misuse of the product may invalidate this warranty. If the product is altered or modified after the sale, the product guarantee is invalid. Where you store and charge your scooter or powerchair when it is not in use may also have an impact on your mobility product’s warranty.  Please store the product in a dry place.

Warranty

This is to certify that your Invamed.co.uk product is warranted for a period of 12 months from the date of original purchase. This warranty is not transferable. Should a defect or operating fault arise within this period please notify us immediately. Failure to register the fault may invalidate the warranty.  Invamed.co.uk warrants that if a fault occurs within this period due to faulty workmanship or materials that the product will be repaired (or replaced at the Company’s discretion) free of charge.

Any unauthorised modifications will invalidate the warranty. Parts which are subjected to normal wear and tear, accidental damage, neglect or misuse are excluded from this warranty. Normal wear and tear includes tyres, chassis covers, bulbs, seat coverings etc. Component parts replaced outside this period carry a six-month warranty. (Standard terms and conditions apply for this period).

It is the responsibility of the customer to ensure that all goods are regularly serviced. Please ensure that scooters and powerchairs are serviced regularly (once per year). Please refer to the user manual for more information on how to service your product. If you do not service your product as instructed in the user manual Invamed.co.uk reserve the right to reject a claim for a replacement product.

Your warranty cannot be transferred to another person. The contract of sale is between you and us. No other person has the right to enforce these terms of sale.

It is the responsibility of the customer to ensure that all goods are regularly serviced. Please ensure that scooters and powerchairs are serviced regularly (once per year). Please ensure your mobility scooter/powered wheelchair is charged regularly and ensure it completes its full cycle, this can take between 10-12 hours at a time. Please do not travel through water or over soft terrain – such as mud, sand or grass. Mobility scooters/powered wheelchairs are not designed to be used on these surfaces and it could cause issues with the performance of the product. Any issues experienced relating to such matters would not be covered under the product’s warranty.

Please refer to the user manual for more information on how to service your product. If you do not service your product as instructed in the user manual Invamed.co.uk reserve the right to reject a claim for a replacement product.

Optional Extended Warranty

Extending your warranty to 2 years on your new scooter can provide various benefits, offering you added peace of mind and protection for your investment. Here’s a list of potential advantages:

• Extended Coverage: The primary benefit is the extension of coverage beyond the standard warranty period, ensuring any covered repairs or replacements are taken care of for an additional year.
• Cost Savings: An extended warranty can help save money on unexpected repair costs, covering both parts and labor expenses.
• Long-Term Investment Protection: A 2-year warranty safeguards your scooter investment over an extended period, providing protection and peace of mind.
• Peace of Mind: Knowing that your scooter is covered for an extended period can provide peace of mind, allowing you to enjoy your scooter without concerns about potential repair costs.
• Convenience: Dealing with unexpected breakdowns or malfunctions can be inconvenient. With an extended warranty, you can enjoy quicker and smoother resolution of issues, minimizing downtime.
• Comprehensive Coverage: Extended warranties often cover a wide range of components and systems, providing more comprehensive protection against mechanical and electrical failures.
• Manufacturer’s Reputation: Opting for an extended warranty from the scooter’s manufacturer ensures that repairs are carried out by qualified technicians using genuine parts, maintaining the quality of your scooter.
• Technical Support: Some extended warranties include additional technical support, offering assistance and guidance on maintenance and usage to contribute to the overall longevity of your scooter.

Before opting for an extended warranty, it’s important to know that the following items are not covered for the additional 12-month period – batteries, tyres, bulbs and seat covers. Additionally, please consider your usage patterns and whether the cost of the extended warranty justifies the potential benefits.

Product Descriptions

The images and descriptions listed on our website match as closely as possible to the product. Some colours may vary slightly due to manufacturing batches. Invamed.co.uk is not responsible for these slight variations. We reserve the right to modify the product specifications where necessary.

Pricing, Payments, and Refunds

When providing payment card details, you confirm that you are the authorised user of the card and that you are authorising Invamed.co.uk to take payment for the product or products you are ordering which includes the cost of the product(s), packaging and any delivery charges outside of the standard option.

Any refund will be issued only to the card making the original payment.

All Invamed.co.uk prices are in Pounds Sterling and are exclusive of VAT. We do the utmost to ensure our prices are accurate at all times. If you have doubts regarding our price accuracy, please contact us directly 01656 674488 (9:00 a.m. – 5:00 p.m. weekdays) or email sales@invamed.co.uk.  If we find that an error has occurred, we will refund any overpayment.

Cancelled Orders

We aim to dispatch orders very quickly; therefore, if you need to cancel your order, please do so within 60 minutes of receiving your order confirmation email. Cancellations cannot take place once we have dispatched your order. An order that has been cancelled, redirected or refused, at the customer’s request may incur an additional charge.

If your order is no longer required please contact Invamed.co.uk on 01656 674488 (9:00 a.m. – 5:00 p.m. weekdays) to request a cancellation.

Return and Refund

Should you wish to return an order for a refund, we strive to make the returns process as simple as possible. If for any reason you are not happy with your product, due to damages in shipping or on delivery you must contact Invamed.co.uk within 48 hours of receiving your order.

You have the right to return your order within 14 calendar days of receiving the goods. After this period, we cannot accept any returns or issue any refund. To initiate a return and refund for your order, you must contact us 01656 674488 (9:00 a.m. – 5:00 p.m. weekdays) or email sales@invamed.co.uk to notify us of your decision.

Invamed will only accept a return and offer a refund if the entire product remains unused, undamaged and in the original packaging. If the product(s) are not in their original condition and packaging, Invamed.co.uk reserves the right to refuse any product returns or refunds.  We may charge for the repair or replacement of any product.

We encourage you to inspect your order upon arrival; therefore, repacking an item for a return is acceptable so long as the scooter shows no signs of use. We will only issue a partial refund to cover the loss in value of the product if it has been used. Depending on the wear, this loss in value could be up to 50% of the price of the item. Additionally, if we find that necessary packaging is missing, then we reserve the right to charge £80.00 fee to repackage the product(s).

Cancellation and Returns

You have the right to return your order at your own expense within 14 calendar days of receiving the goods. After this period, we cannot accept any returns or issue any refund. To initiate a return and refund for your order, you must contact us 01656 674488 (9:00 a.m. – 5:00 p.m. weekdays) or email sales@invamed.co.uk to notify us of your decision.

Invamed will only accept a return and offer a refund if the entire product remains unused, undamaged and in the original packaging. If the product(s) are not in their original condition and packaging, Invamed.co.uk reserves the right to refuse any product returns or refunds.  We may charge for the repair or replacement of any product.

The product will be evaluated on its return to Invamed. If the product has not been used, and is in new condition, then a refund will be issued. However, if on inspection the product has been used or damaged then a deduction will be taken from the refund. You will be advised on the amount and reasons why this has happened.

Depending on the wear, this loss in value could be up to 50% of the price of the item. Additionally, if we find that necessary packaging is missing, then we reserve the right to charge £80.00 fee to repackage the product(s).

You may return your product, in the original packaging, within the 14-day period.

• Arrange your own return delivery to Invamed. We would recommend you choose signed/recorded delivery and keep the receipt safe as a reference.

Properties with limited access

If you live in an apartment, flat, a dwelling that does not have ground floor access or a property that may be difficult to access, we strongly recommend selecting the specialist White Gloves delivery option at checkout. This service is specifically designed to handle challenging delivery situations, ensuring that your product is delivered safely and efficiently to your door. Choosing this option helps avoid potential complications and ensures a smooth delivery experience.

If delivery of the product is refused by the customer and returned to the factory, an £80 shipping fee will be incurred. This fee will be automatically deducted from any refund issued once the product is returned to us. It is important to note that this charge is necessary to cover the costs associated with the failed delivery and return process.

Please complete the form to start the returns process.

Privacy Policy

When placing an order with Invamed.co.uk, we ask for your name, e-mail address, telephone number, and delivery address. These details enable us to get your order to you efficiently and notify you of your order status. Invamed.co.uk also asks for you to select your preferred contact method in the event of any problem with your order.

Unless specified, Invamed.co.uk may also use the information notify you of news relating to services, special offers or the addition of new mobility products. If you prefer not to receive these notifications or invitations, please contact us or send an e-mail to sales@invamed.co.uk.

You have the right to ask for a copy of the information we hold on you and to have any inaccuracies corrected.

Invamed.co.uk reserves the right to store shopping pattern data to provide a better online experience for our customers. We do not save credit card details nor do we share customer details with any third parties. Customer data is secure and strictly for the use of Invamed.co.uk only.

Any changes to our privacy policy will appear on this page.

Invamed.co.uk is a brand of Roma Medical Aids Ltd.

Registered Office:

York Road

Bridgend Industrial Estate

Bridgend

CF31 3TB

Wales

Registered in England and Wales No.1869285.

 

VAT Exemption

In the UK, individuals purchasing mobility scooters may be entitled to VAT exemption under certain conditions. This exemption is specifically designed to support individuals with disabilities, ensuring they can afford essential mobility aids without the burden of added tax costs. To qualify for VAT exemption, customers must have a chronic illness or a disabling condition that significantly impairs their mobility. This includes conditions such as arthritis, multiple sclerosis, or injuries that affect walking ability. Furthermore, the mobility scooter must be intended for the personal and domestic use of the disabled person. By exempting VAT on these purchases, the UK government aims to enhance accessibility and independence for individuals facing mobility challenges, thereby promoting greater inclusivity and quality of life.  Note: Not all products offered by Invamed Mobility UK are eligible for VAT Exemption.

Please complete the VAT Exemption form at Checkout to remove the VAT from the mobility product.

If you or the person you are buying on behalf of is eligible for VAT Relief, please complete the VAT Declaration Form at the checkout. By submitting a completed VAT exemption for you agree to the following: You are a registered charity, are chronically sick or disabled or the products are being purchased on behalf of an individual who is chronically sick or disabled. The product supplied by Invamed.co.uk is for personal or domestic use. You claim that the supply of the product is eligible for relief from VAT under the VAT Act 1994. If you need further clarification, please contact our customer service team on 01656 674481 (9:00 a.m. – 5:00 p.m. weekdays) or email sales@invamed.co.uk.

Consumer Finance Terms & Conditions

Roma Medical Aids Ltd is registered in England and Wales 1869285.

Registered office:

York Road

Bridgend Industrial Estate

Bridgend

CF31 3TB

Wales

Roma Medical Aids Ltd acts as a credit broker.. Roma Medical Aids Ltd is authorised and regulated by the Financial Conduct Authority. Our registration number is 654269. Credit provided subject to age and status.

1. Consumer finance is offered via Klarna.
2. To receive consumer finance, customers must make a qualifying purchase AND obtain the financial services provided by Klarna.
3. Local sales tax, VAT and all other applicable taxes and levies will apply to all orders and shall be payable by the customer. If you’re registered disabled or have a long-term illness, you won’t be charged VAT on products designed or adapted for your own personal or domestic use. You must complete our VAT exemption form at checkout or click Here to get the product VAT free.
4. This offer is void where prohibited by law or where otherwise restricted.
5. Please keep a copy of the terms and conditions as well as your invoice for your records. Please also keep the documents relating to your financing application.
6. Every effort has been made to ensure that this information is accurate. Invamed.co.uk is not responsible for publishing errors.
7. Invamed.co.uk have no control and can make no decision on Klarna finance results.

Roma Medical Aids Ltd which is trading as Invamed.co.uk, York Road, Bridgend Industrial Estate, Bridgend, CF31 3TB is authorised and regulated by the Financial Conduct Authority (FCA FRN 654269) and acts as a credit intermediary and not a lender, offering credit products provided exclusively by Klarna Bank AB UK branch (BR020956), a branch of Klarna Bank AB (556737-0431) which is authorised and regulated by the Swedish Financial Services Authority. Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs apply. Klarna.com/uk/terms-and-conditions. Late or missing repayments may have serious consequences for you and cause you serious money problems.