Invamed Mobility Delivery Details

Your goods will be processed as normal and will usually be despatched the same day if ordered before 12pm.  Ordered goods will usually arrive within 1-2 working days for most of the UK mainland.  Delivery addresses located in the Scottish Highlands & Islands, Isle of Wight, Isle of Man and Northern Ireland will incur additional charges.

Your order will be delivered by TNT.  Please note: courier companies are not insured to cross your threshold and, in some cases, will need assistance with the delivery.

We cannot export any of our products.

 

Delivery Option	Delivery Price	Estimated Delivery Time	Explanation
Standard Delivery (order under £40)	£5.99/Small Item £9.99/Large Item	Within 3-5 working days from day of despatch	Processed as normal. Shipped by TNT or similar courier.
Standard Delivery (order over £40)	FREE	Within 3-5 working days from day of despatch	Processed as normal. Shipped by TNT or similar courier.
Next Day Delivery (UK mainland only)	£7.99/Small Item | £14.99/Large Item	Specified Next Day Delivery	Delivered next working day if ordered before 12pm Monday to Thursday.  Orders placed on the weekend will be despatched the following Monday.
Home Assembly Service (UK mainland only)	From £105.00	Delivery 7-10 working days	Suitable day and time arranged for delivery by a trained Product Support Technician.

Properties with limited access

If you live in an apartment, flat, a dwelling that does not have ground floor access or a property that may be difficult to access, we strongly recommend selecting the specialist Home Assembly Service option at checkout. This service is specifically designed to handle challenging delivery situations, ensuring that your product is delivered safely and efficiently to your door. Choosing this option helps avoid potential complications and ensures a smooth delivery experience.

 

Guaranteed Next Working Day Delivery

Orders placed before 12pm Monday to Friday can be despatched same and guaranteed for Next Working Day Delivery.

Next Working Day Delivery – Small Item	£7.99
Next Working Day Delivery – Large Item	£14.99

 

Missing Parcels

In the event that you may not be at your address when our courier delivers your order, please mention on your order an alternative, such as leaving it with a neighbour.  However, in your absence, we recommend that you collect the parcel from our courier’s local delivery depot.

Invamed.co.uk cannot claim for missing or damaged parcels.

If deliveries are made to third parties it would have to be at your own risk we cannot accept liability for missing or mislaid orders.

We cannot accept any liability for mislaid missing or damaged orders once we have delivered to the address you have provided on your order.

If you find that the product you ordered has been damaged you must advise us immediately on the same day of delivery.  We cannot claim against the carriers after this time.

 

Damaged Parcels

You should check the contents of each delivery upon receipt and should contact us immediately if you should have a problem.  If you find that the item is damaged you must sign the delivery note as “Damaged on delivery” and contact us immediately (on the same day as the delivery was made)

We cannot be responsible for any damage unless you sign “Damaged on delivery”.

To return a faulty or damaged item please follow the instructions on our delivery note enclosed with the delivered product. Contact us to arrange a collection. Please read our section Returns Information.

 

Delivery Address

It is not possible to change the delivery address after your order has been processed also, it is not possible to have your parcel re-directed to another address. It is of utmost importance that when you place your order you should know that someone is available to receive and sign for the parcel.

Where no one is available to sign the courier will leave a card. You can then contact the courier to arrange another delivery or to collect the parcel from their local depot. No deliveries can be made to a Post Box address.

 

Out of Stock Items

In the event that the product ordered is not in stock, we will contact you to advise you of an approximate delivery date. We may offer you a suitable alternative.

Cancellation and Returns

You have the right to return your order at your own expense within 14 calendar days of receiving the goods. After this period, we cannot accept any returns or issue any refund. To initiate a return and refund for your order, you must contact us 01656 674488 (9:00 a.m. – 5:00 p.m. weekdays) or email sales@invamed.co.uk to notify us of your decision.

Invamed will only accept a return and offer a refund if the entire product remains unused, undamaged and in the original packaging. If the product(s) are not in their original condition and packaging, Invamed.co.uk reserves the right to refuse any product returns or refunds.  We may charge for the repair or replacement of any product.

The product will be evaluated on its return to Invamed. If the product has not been used, and is in new condition, then a refund will be issued. However, if on inspection the product has been used or damaged then a deduction will be taken from the refund. You will be advised on the amount and reasons why this has happened.

Depending on the wear, this loss in value could be up to 50% of the price of the item. Additionally, if we find that necessary packaging is missing, then we reserve the right to charge £80.00 fee to repackage the product(s).

If delivery of the product is refused by the customer and returned to the factory, an £80 shipping fee will be incurred. This fee will be automatically deducted from any refund issued once the product is returned to us. It is important to note that this charge is necessary to cover the costs associated with the failed delivery and return process.

You may return your product, in the original packaging, within the 14-day period.

• Arrange your own return delivery to Invamed. We would recommend you choose signed/recorded delivery and keep the receipt safe as a reference.

Damaged or Faulty Products

If you receive an item which is damaged or is faulty, it must be returned to us for evaluation and inspection. If we find that you have a valid reason for returning the item, we will refund the price you paid for it in addition to standard delivery and packaging charges.

Please refer to the instructions on our delivery note for full details on how to return items.

Please complete the form to start the returns process.