invamed scooters and powerchairs

Standard Delivery

Your goods will be processed as normal and shipped within 2-3 working days.  Ordered goods will usually arrive within 5 working days for most of the UK mainland.  Delivery addresses located in the Scottish Highlands & Islands, Isle of Wight, Isle of Man and Northern Ireland will incur additional charges.

Your order will be delivered by TNT.  Please note: courier companies are not insured to cross your threshold and, in some cases, will need assistance with the delivery.

We cannot export any of our products.

 

Delivery Option Delivery Price Estimated Delivery Time Explanation
Standard Delivery
(order under £40)
£5.99/Small Item £9.99/Large Item Within 3-5 working days from day of dispatch Processed as normal.
Shipped by TNT or similar courier.
Standard Delivery
(order over £40)
FREE Within 3-5 working days from day of dispatch Processed as normal.
Shipped by TNT or similar courier.
Next Day Delivery
(UK mainland only)
£7.99/Small Item | £14.99/Large Item Next Day Delivery Delivered next working day if ordered before 12pm Monday to Friday.
Premium Delivery
(UK mainland only)
£80.00 Delivery 7-10 working days Suitable day and time arranged for delivery by a trained Product Support Technician.
Additional Delivery Charges
(Will be applied to orders delivered Outside Mainland UK)
£45 Delivery 3-5 working days Delivery addresses located in the Scottish Highlands & Islands, Isle of Wight, Isle of Man and Northern Ireland will incur additional charges.

 

invamed scooters and powerchairs

Premium Delivery and Installation Service

If you order a scooter or power chair we can offer you our delivery and installation service.

The £80.00 charge covers the delivery of the one power product to your address, unpacking the product, complete installation and assembly of the scooter or power chair.  Instructions of how it should be used in your presence will also be included.  We will contact you to arrange a suitable delivery time.  Delivery will be within 7-10 workings day after placing your order.

Our Product Support Technician will be happy to answer any of your questions during the delivery.  Please note all packaging material must be retained in order to return any unwanted products within the 14 days cooling off period. Please note our Premium Delivery Service is sometimes carried out by a specialised third party. Once the delivery and installation has been completed you will be requried to sign a hand-over form that confirms that you are satisfied with the service provided.

 

invamed scooters and powerchairs

Next Working Day Delivery

Orders placed before 12pm Monday to Friday can be despatched same and guaranteed for Next Working Day Delivery.

Next Working Day Delivery – Small Item £7.99
Next Working Day Delivery – Large Item £14.99

 

invamed scooters and powerchairs

Missing Parcels

In the event that you may not be at your address when our courier delivers your order, please mention on your order an alternative, such as leaving it with a neighbour.  However, in your absence, we recommend that you collect the parcel from our courier’s local delivery depot.

Invamed.co.uk cannot claim for missing or damaged parcels.

If deliveries are made to third parties it would have to be at your own risk we cannot accept liability for missing or mislaid orders.

We cannot accept any liability for mislaid missing or damaged orders once we have delivered to the address you have provided on your order.

If you find that the product you ordered has been damaged you must advise us immediately on the same day of delivery.  We cannot claim against the carriers after this time.

 

invamed scooters and powerchairs

Damaged Parcels

You should check the contents of each delivery upon receipt and should contact us immediately if you should have a problem.  If you find that the item is damaged you must sign the delivery note as “Damaged on delivery” and contact us immediately (on the same day as the delivery was made)

We cannot be responsible for any damage unless you sign “Damaged on delivery”.

To return a faulty or damaged item please follow the instructions on our delivery note enclosed with the delivered product. Contact us to arrange a collection. Please read our section Returns Information.

 

invamed scooters and powerchairs

Delivery Address

It is not possible to change the delivery address after your order has been processed also, it is not possible to have your parcel re-directed to another address. It is of utmost importance that when you place your order you should know that someone is available to receive and sign for the parcel.

Where no one is available to sign the courier will leave a card. You can then contact the courier to arrange another delivery or to collect the parcel from their local depot. No deliveries can be made to a Post Box address.

 

invamed scooters and powerchairs

Out of Stock Items

In the event that the product ordered is not in stock, we will contact you to advise you of an approximate delivery date. We may offer you a suitable alternative.