Privacy Policy for Invamed.co.uk

Last Updated: 2nd October 2024

Welcome to Invamed.co.uk. This Privacy Policy explains how Invamed, a trading name of Roma Medical Aids Limited (“we”, “us”, “our”), collects, uses, discloses, and protects your personal data when you use our website, services, and products. We are committed to safeguarding your privacy and ensuring that your personal information is handled in compliance with applicable data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

  1. Who We Are

Invamed is a brand under Roma Medical Aids Limited, a company registered in England and Wales. Our registered office is at:

Address:
Roma Medical Aids Limited,
York Road, Bridgend, CF313TB

Company Registration Number: 1869285

Contact Email: sales@invamed.co.uk
Phone Number: 01656 674488

  1. Information We Collect

We may collect and process the following types of personal data when you interact with our website or use our services:

2.1. Information You Provide to Us

  • Personal Identification Information: Name, address, email address, phone number, and payment details when you make a purchase or enquiry.
  • Account Information: Username, password, and other information provided when creating an account on our website.
  • Communications: Emails or messages you send us via our contact forms, email, or other communication channels.
  • Survey Information: Responses to any surveys or questionnaires.

2.2. Information We Automatically Collect

When you visit our website, we may automatically collect the following data:

  • Technical Information: IP address, browser type, device type, operating system, and time zone setting.
  • Usage Information: Details about how you use our website, products, and services, including the pages you visit, the time spent on our site, and the referral source.
  • Cookies and Tracking Technologies: Information gathered through cookies and similar technologies. For more details, see our [Cookie Policy].
  1. How We Use Your Information

We use the personal data we collect for the following purposes:

  • Order Processing and Fulfilment: To process orders, deliver products, and manage payments.
  • Customer Support: To respond to your queries, resolve issues, and provide customer support.
  • Account Management: To create and manage your user account, including setting up login credentials.
  • Marketing and Communications: To send marketing communications (with your consent), newsletters, and promotional offers that may be of interest to you. You may opt out of these communications at any time.
  • Website Improvements: To improve our website’s performance, troubleshoot issues, and analyse usage data.
  • Legal and Regulatory Compliance: To comply with legal obligations and defend against legal claims or fraud prevention.
  1. Legal Basis for Processing Personal Data

We process your personal data on the following legal bases:

  • Contractual Necessity: To provide the products and services you have requested, including processing your orders and managing your account.
  • Legitimate Interests: To improve our services, monitor usage, and provide customer support.
  • Consent: For marketing communications or when collecting sensitive personal data (where applicable). You may withdraw your consent at any time.
  • Legal Obligations: To comply with legal and regulatory requirements, such as tax and reporting obligations.
  1. Sharing Your Information

We may share your personal data with:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processors, delivery services, IT support, and marketing platforms.
  • Business Transfers: In the event of a merger, sale, or acquisition of our business, your personal data may be transferred to the new owner.
  • Legal Authorities: If required to comply with legal obligations or defend against legal claims, we may disclose personal data to law enforcement or other relevant authorities.

We do not sell or rent your personal data to third parties for their marketing purposes.

  1. International Data Transfers

Your personal data may be transferred and processed outside the United Kingdom and the European Economic Area (EEA) in countries that may not provide the same level of data protection as your home country. In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legally accepted measures, to protect your personal data.

  1. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. For example:

  • Order Information: We retain order information for at least seven years for tax and legal compliance purposes.
  • Marketing Data: We retain your information until you unsubscribe or request deletion.
  1. Your Data Protection Rights

Under the UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to your personal data and obtain a copy of the data we hold about you.
  • Right to Rectification: You have the right to request corrections of any inaccurate or incomplete personal data.
  • Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data, subject to legal or regulatory obligations.
  • Right to Restrict Processing: You can ask us to restrict the processing of your data in certain circumstances.
  • Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data for marketing or other purposes.
  • Right to Withdraw Consent: If we are processing your data based on your consent, you may withdraw your consent at any time.

To exercise these rights, please contact us at [Insert Contact Email].

  1. Security of Your Information

We take reasonable technical and organisational measures to protect your personal data from unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed as completely secure, and we cannot fully ensure the security of any information transmitted to us online.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our website. This helps us understand user behaviour and enhance user experience. For more information on how we use cookies.

  1. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect or process personal data from children.